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Ben S

1 reviews | Active since Mar 2009

31 Aug 2020, 10:15

Worst Service - FedEx

Order shipped 16 June 1 day after placing it - that's how successful companies do it. After repeated follow ups, 2 months later with no responses to my email I still have no parcel. This is not the South African Post Office - this is meant to be a slick international courier.

0
Replies (4)
Fedex Express
Fedex Express's reply31 Aug 2020, 14:57
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible . I trust this is in order.

Regards
Leigh

Best regards,

Fedex Express
Fedex Express's reply31 Aug 2020, 14:57
Official
Thank you please can i ask you to call me on ***. I do not have your contact details or tracking number on this review 

Best regards,

BS
Ben S's update01 Sept 2020, 10:50
Reviewer Update
Thank you Leigh you are a real gem. I have received my parcel. It is amazing that when there is a willing person problems can be resolved in 1 day. If you ever move to a better logistics company I will gladly write you a strong letter of recommendation.
Fedex Express
Fedex Express's reply11 Jun 2021, 15:30
Official
Thank you for your patience, we are closing the case. Should you require additional assistance please do not hesitate to contact FedEx on ***

Best regards,