1 reviews | Active since Jul 2017
WORST SERVICE EVER
<p>The worst delivering company I have used so far and would not advise anyone to use it, they don't even deserve the star. My parcel was picked up in China on the 26 June 17 and was supposed to be delivered on 3 July in Pietermaritzburg.</p> <p>Come the 3rd of July and problems started, so they contacted me to make payment (R870 and a few cents) for Custom clearance of my parcel and I made the payment on the 5th of July (checked my emails late) after receiving their email with the invoice and bank details and Theresa confirmed that payment was received and same day on the website the status changed to "delivery issue resolved, delivery at 1st opportunity)." So I waited when I did not hear from TnT I phoned on the 10th to find out when they will be delivering my parcel only to be told oh ma'am don't believe what you see on the website your parcel is still at customs waiting to be cleared and we don't know how long it will take we will just have to wait to hear from customs
Dear Nokuthula
Kindly be advised that TNT together with many other Gobal companies were affected by a ransomware attack on 27 June. This has had an impact on our system and services.
All TNT depots, hubs and facilities are operational and most TNT services are available. Some customers are still experiencing widespread service and invoicing delays, and manual processes are being used to facilitate a significant portion of TNT operations and customer service functions. We continue to work together to bring critical systems back online.
Related to your specific consignment the team will look into the matter for resolution and will be in contact as soon as possible
TNT Customer Services
T: ***
Dear Nokuthula
Kindly be advised that TNT together with many other Gobal companies were affected by a ransomware attack on 27 June. This has had an impact on our system and services.
All TNT depots, hubs and facilities are operational and most TNT services are available. Some customers are still experiencing widespread service and invoicing delays, and manual processes are being used to facilitate a significant portion of TNT operations and customer service functions. We continue to work together to bring critical systems back online.
Related to your specific consignment the team will look into the matter for resolution and will be in contact as soon as possible
TNT Customer Services
T: ***