HS
Hennie S
1 reviews | Active since Oct 2015
19 Jun 2025, 17:06
Worst service
My priducts was importer to South Africa within 3 days but got stuck with Fedex South Africa. I mistakenly attached a wrong invoice and the customs vat was then wrongly accumulated. They asked me to send correct one to VoC which i did. They gave me correct customs vat and i paid immediatly using the link provided. My products are yet to be delivered from Johannesburg to Pretoria region. Products arrived 06 June but we waited for invoice from supplier that was received 10 June voc was done 11 June today is 19 June. I still got wrong invoice mailed to me repeatetly even after i told fedex that i paid the correct one allready. Somewhere someone is incomponent. People working with my account was *** *** ***
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Replies (2)HS
Hennie S's updateReviewer Update
23 Jun 2025, 17:40We are now at 23 June. My Products that took 3 days from Europe to SA has now been at fedex Johannesburg from 6 June. My emails are just ignored. I paid all custom fees but are not receiving my goods???? There must be something legally that i can do. You are now *****ing my products because i allready paid for it?
HS
Hennie S's update23 Jun 2025, 17:40
Reviewer Update
We are now at 23 June. My Products that took 3 days from Europe to SA has now been at fedex Johannesburg from 6 June. My emails are just ignored. I paid all custom fees but are not receiving my goods???? There must be something legally that i can do. You are now *****ing my products because i allready paid for it?
Fedex Express's replyOfficial
24 Jun 2025, 08:09Dear Valued Customer,
Thank you for reaching out. We sincerely apologize for the inconvenience you have experienced and fully understand your frustration.
Please rest assured that your concerns are receiving our immediate attention.
We are currently reviewing your query in detail and will implement an appropriate solution as swiftly as possible.
Our commitment is to resolve your concerns effectively and ensure your complete satisfaction.
If you have any further questions or require additional assistance during this process, please feel free to contact us directly.
Thank you for choosing FedEx.
Best regards,Resolution Desk
Thank you for reaching out. We sincerely apologize for the inconvenience you have experienced and fully understand your frustration.
Please rest assured that your concerns are receiving our immediate attention.
We are currently reviewing your query in detail and will implement an appropriate solution as swiftly as possible.
Our commitment is to resolve your concerns effectively and ensure your complete satisfaction.
If you have any further questions or require additional assistance during this process, please feel free to contact us directly.
Thank you for choosing FedEx.
Best regards,Resolution Desk
Fedex Express's reply24 Jun 2025, 08:09
Official
Dear Valued Customer,
Thank you for reaching out. We sincerely apologize for the inconvenience you have experienced and fully understand your frustration.
Please rest assured that your concerns are receiving our immediate attention.
We are currently reviewing your query in detail and will implement an appropriate solution as swiftly as possible.
Our commitment is to resolve your concerns effectively and ensure your complete satisfaction.
If you have any further questions or require additional assistance during this process, please feel free to contact us directly.
Thank you for choosing FedEx.
Best regards,Resolution Desk
Thank you for reaching out. We sincerely apologize for the inconvenience you have experienced and fully understand your frustration.
Please rest assured that your concerns are receiving our immediate attention.
We are currently reviewing your query in detail and will implement an appropriate solution as swiftly as possible.
Our commitment is to resolve your concerns effectively and ensure your complete satisfaction.
If you have any further questions or require additional assistance during this process, please feel free to contact us directly.
Thank you for choosing FedEx.
Best regards,Resolution Desk