Worst Service and Still no delivery Received from FedEx

My international parcel arrived promptly. Two days later a FedEx agent phoned and asked me for my email address to where she can send the Customs and VAT invoice, facilitating delivery. After five working days no invoice had arrived. I tried contacting FedEx to speak to an agent to send me the invoice. Alas, not possible. FedEx does not answer their phone. You have to have a chat with a virtual agent. After explaining my problem to the agent, she just simply gives me the telephone numbers to phone that I have been trying again. and again. When I said I am not having any success with the contact numbers she asked for my email address and mobile number and abruptly terminated the chat.

As a last resort I logged a ticket via their Support Desk and obtained the following ticket number ***0. The automated reply confirmed that FedEx will do their best to resolve my problem within eight hours. It is now past eight hours and I have still not heard a word back, be contacted by an agent or receive the invoice, enabling me to pay and get my delivery.

I cannot express my deepest disgust and annoyance with FedEx as a company, their employees and so called support desk. You are the worst and I am sorry that I ever selected you as my shipping and delivery agent.

Now solve the problelm!!!!

speak I sent an email support request with reference number