CP
Charlice P

1 reviews | Active since Mar 2014

10 Jul 2017, 04:31

WORST SERVICE AND EXPERIENCE EVER!!!!!!!!!!!!

<p>I am still waiting for my two parcels. It has almost been 3 weeks now. I am getting NOT FEEDBACK nothing. I demand to know what it going on. Their system have apparently crashed, but that is just their excuse for NO SERVICE DELIVERY. They gave me a whats up number to use which has also just ignored me flat. I want 3 weeks worth of income reimbursed to me as I could do no business. I had to give away free products due to the fact they never delivered my parcels!!!!!!! I WANT IT DELIVERED TODAY!!!!!!!!!!!!!!! Tracking numbers:GE ********** 22WW AND GE ********** 85WW PHONE ME ON + ********** 1205</p>

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Replies (2)
Fedex Express
Fedex Express's reply21 Jul 2017, 17:25
Official

Dear Charlice

Kindly be advised that TNT together with many other Gobal companies were affected by a ransomware attack on 27 June. This has had an impact on our system and services.

All TNT depots, hubs and facilities are operational and most TNT services are available. Some customers are still experiencing widespread service and invoicing delays, and manual processes are being used to facilitate a significant portion of TNT operations and customer service functions. We continue to work together to bring critical systems back online.

Related to your specific consignment the team will look into the matter for resolution and will be in contact as soon as possible

TNT Customer Services

T: ***

Fedex Express
Fedex Express's reply07 Aug 2017, 11:33
Official

Parcels delivered 24/07/2017