1 reviews | Active since Oct 2016

02 Aug 2017, 20:35

Worst of the worst

<p>My international parcel was received by Fedex Cape Town on Monday 24 July 2017. Customs indicated that they want to do a physical inspection...which must be done in Oliver Tambo...Jhb. 9 days later I phone Fedex in Cape Town and is informed according to my tracking nr the parcel is still with customs IN CAPE TOWN!!! What on earth is going on??? I pay thousands of rands for shipping...only to be delayed by an *********** company!!! Why is my parcel not send to Oliver Tambo??? Within this whole period I haven't received 1 phone call from Fedex regarding my parcel...TERRIBLE!!! I phoned them several times...UNACCEPTEBLE!!! Do yourself a favour and STAY AWAY from this pathetic bunch. Pity that 1 star is the lowest rating...</p>

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Replies (1)
Fedex Express
Fedex Express's reply03 Aug 2017, 08:53
Official

Hello

Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.

Regards,
Tamryn Collinge