WORST EVER COURIER!

Well I can now say that Fedex South Africa is possibly the worst courier service to deal with as an Importer. Time and time again, they clear under the incorrect South African HS Tariff code - even when giving them the correct code relating to the actual product you are importing. Then when they have gone ahead and cleared it, they want you to pay R850 upfront to submit a VOC to reverse it. Their error and their customers must pay for their incompetence .... why USA still using FEDEX to export out to South Africa is beyond me.