Worst customer service - still waiting for parcel

<p>I have a parcel that was supposed to be delivered on Tuesday. Last week I sent an email through their website and I haven't received a response. The parcel was cleared on Tuesday I called to check on customs fees but when I got transfered to the clearance department I was kept on hold for over an hour. I waited and after a while called again and got the same - no one picks up in the depertment. Today I called and they transfered em to their COD department and the I had to hold until the call got cut. I called again and the same things happened. I called again and I asked the agent that I would like to come and collect the parcel. I will pay at their branch as no one is contacting me and they don't answer calls so i can get payment details for customs fees to have my parcel delivered. The agent insisted on tansfering me to the COD department and the call was still not answered.</p> <p>I called fo the thid time but this I didn't want to be transfered. I asked the agent to send tell them to call me or send me the invoice. I left my email so they can send an invoice and the process to have my parcel released and deliveed. 2 hours late I am still waiting. These people are useless, they don't care about their customers. To begin with they were supposed to call me me beforrehand but I had to call them without luck.</p>