Worst customer service ever received from currier!

<p>I have a parcel that came in from overseas. It arrived in the country on 15May 2016. In spite of me contacting tnt on several occasions to give clearing instructions and to request for invoice to make my duty payment (this was done both via email and telephone), my parcel was only finally submitted for clearing on 27May. There online tracker is showing that my parcel cleared customs yesterday 29May with no further comment. I have tried to get a further delivery update again via email which has not been responded too in spite of having the team leader (Tertia) on copy (who has been on copy since 24May), i have tried calling but was put on hold after giving my tracking no to agent untill the line cut out.... I am desperate for this parcel as my customers have been expecting delivery of their orders since the 17May which was my original ETD.</p> <p>I will not ever recomend using TNT if you are trying to run a business. They will ruin your reputation through their supreme lack of interest in customer service.</p>