WORST CUSTOMER SERVICE EVER

My package has been held in customs since 27 October 2024, and I still have not received an invoice from FedEx. On 28 October, I received a message from Hellen Nkomo requesting my ID document and import number, which I sent immediately. On 29 October, Hellen confirmed receipt of the documents and informed me that it could take up to 72 hours for the package to be released. She mentioned that the finance department would send me an invoice, which I have yet to receive.

On 30 October, I asked Hellen for an update, and she forwarded my email to Princess Molobela for assistance. Princess rep**** that my package was now with Port Health. On 31 October, I reached out to Hellen again, and she forwarded my email to Princess, who did not respond. I then emailed Princess directly to request an update, but she also did not reply.

On 1 November, I asked Hellen for another update. She forwarded my email to Princess again, but there was no response. I tried calling both Hellen and Princess, but neither answered. On 2 November, I received a WhatsApp message from Hellen stating that my shipment had been submitted to Port Health and was awaiting a response.

This experience with FedEx has been unbelievably poor. The lack of communication and service is unacceptable