EH
Elsabe H
1 reviews | Active since Oct 2016
23 Mar 2021, 14:03
Worst customer service ever.
I am tired of dealing with *********** staff. I have been battling getting any response or email answered from your clearance agent Tristan Noble. I have been bringing in educational and training products since 2016 and do not pay custom fees on these items. After eventually getting through to your clearance department I was told they will correct the custom fees being charged. Surprise, surprise I get a invoice still reflecting the wrong information. I have never dealt with such bad customer service with the other courier companies. To make contact with anyone in your company is non existent. Tracking number is ***
Helpful (0)
Replies (2)0
Replies (2)
Fedex Express's replyOfficial
23 Mar 2021, 14:27Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards
Brenda
Regards
Brenda
Fedex Express's reply23 Mar 2021, 14:27
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards
Brenda
Regards
Brenda
EH
Elsabe H's updateReviewer Update
24 Mar 2021, 14:08 I was cc'd in emails yesterday after logging my complaint. I am still sitting with the situation where I have been emailing everyone on that email that was cc'd. Again I am being ignored. What does it take to come in contact with someone that can help. None of your phone lines are being answered and I can forget about ever haveing a email returned. Five FedEx people are included in my emails this morning, and still not one reply.
I am a small bussiness waiting for my custtomer training material and this is having a negative effect on my bussiness. I will be contacting Fedex in the US where my order was shipped form to see if they care enough to contact their customers
I am a small bussiness waiting for my custtomer training material and this is having a negative effect on my bussiness. I will be contacting Fedex in the US where my order was shipped form to see if they care enough to contact their customers
EH
Elsabe H's update24 Mar 2021, 14:08
Reviewer Update
I was cc'd in emails yesterday after logging my complaint. I am still sitting with the situation where I have been emailing everyone on that email that was cc'd. Again I am being ignored. What does it take to come in contact with someone that can help. None of your phone lines are being answered and I can forget about ever haveing a email returned. Five FedEx people are included in my emails this morning, and still not one reply.
I am a small bussiness waiting for my custtomer training material and this is having a negative effect on my bussiness. I will be contacting Fedex in the US where my order was shipped form to see if they care enough to contact their customers
I am a small bussiness waiting for my custtomer training material and this is having a negative effect on my bussiness. I will be contacting Fedex in the US where my order was shipped form to see if they care enough to contact their customers