WORST CUSTOMER SERVICE!

I am waiting 1 month for my parcel a few fabric swatches to be delivered to me! It was stopped by customs something that I only found out on my one by tracking the parcel online. I had to contact yourselves to find out why and was told to send documentation, I sent this through nothing was forwarded to customs as I found out 1 week later. So again I follow up and chase. I sent the next lot of required documentation through and now I am sitting at 2 weeks no firm answer on what is happening. The representative I am dealing with is showing no positive signs of trying to help me, I am still chasing her and her responses are dismissive and dis-interested with no clear answer or even an apology. Even after loading a complaint on your website no one is interested. We over the 5 day waiting period with customs and I am not being updated if my case has been escalated or what is happening. I am furious with your absolute lack of interest and handling of this situation, very poor show FEDEX!