WORST COURIER SERVICE

We ordered a parcel from the Netherlands. The parcel was delivered faster to SA than from SA CPT to Emalahleni.

5 different staff members contacted me with the exact same request & invoice after the invoice was paid and POP was sent to ALL relevant parties.

I received another call a week later, Paperwork requested for Customs & SARS. All sent as requested. Another staff member phones, requesting payment on Invoice that was sent through on the 24th of April - with a VERY RUDE attitude she explains that she didn't get it, and I HAVE to resend all??? She is not going to ask the other staff members for the documentation. They are not at work.

How can you request POP on an invoiced PAID, if Customs & SARS are reviewing the Item and paperwork that was already SENT?

5 staff members all with their own rules & requests????

My Parcel of R 100 000.00 was delivered on 03/05/2021 at my office without any notice, without any sms nothing, it was given to our Storeman without providing any ID, without notifying me of the delivery.

This was done after I was forced to resend all my documents and POP on Sunday 02/05/2021????

FEDEX we had the worst experience, most unfriendly, arrogant staff - using first names of customers during calls, interrupting conversations while we are trying to explaining what was already done and SENT.

Requested a Manager to call us - no luck!!!!!

We will never make use of your services again and we will not give reference for save and friendly delivery & handling of expensive parcels.

Very disappointing.