BW
Bruce W

1 reviews | Active since Sept 2018

20 Sept 2018, 10:27

Worst Courier Company .........continued

I reviewed Fedex Express on the 12th September. Well I am happy to report our parcel arrived in a week and on budget - REORDERED THROUGH AND DELIVERED ALL THE WAY FROM START TO FINISH BY ANOTHER COURIER COMPANY - no hassle no fuss, no extra fees. Yes, after the review Fedex were in contact pledging assistance. Then, they sent me an Invoice for approx $150 to pay before they would get the goods to me. $100 fine from customs for allegedly undervaluing the goods, but was actually the fact that customs had somehow read theIr waybill as inclusive of transport $34 plus the goods $10 - an obvious mistake based on their waybill, which might have been incorrectly written out for all I know, but a Fedex issue nonetheless. PLUS ON TOP OF THAT AN ADDITIONAL $50 FEE FROM FEDEX THEMSELVES. What utter audacity - after 34 days of trying desperately to get the parcel delivered by Fedex. We refused to pay the invoice, considering we had out of utter frustration, over 40 days after ordering through Fedex and not receiving, already ordered and paid for the part with another courier company. So, my conclusion remains - Fedex are the worst courier company I have ever used.

0
Replies (1)
Fedex Express
Fedex Express's reply20 Sept 2018, 10:36
Official

Hello

Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.

Regards,

Tamryn Collinge