WORSE SERVICE FROM FEDEX

I have never come across such bad service from what is suppose to be an international courier company, I placed an order on the 25/11 and paid extra for express shipping, label was created the 28/11 and package was ready for collection, on the 04/12 I contacted Fedex to find out the status of my package then all of a sudden there is movement on tracking which means package was collected on the 4/12, I then told Fedex to return package to shipper as its still in China and clearly wont make it by date needed, the next day I went to check tracking and guess what? Fedex proceeded with package as it was on its way to Dubai, I then contacted Fedex again and asked why was this package shipped when I requested it to be returned the lady advised that when pkg arrives in SA they will return it which makes no sense, I asked her when will pkg arrive she said it was manifested which meant it was ready to be shipped, I said to her if pkg can arrive today 6/12 I will go and collect at their depot on the 7/12, I left my number with her which she never bothered to use as I had to contact her, we eventually went to the depot in Cape Town as we were not given contact numbers after requesting it, the lady at depot checked and advised us pkg was indeed on its way with a freighter and should land between 2 & 3, customs entry was done etc, now imagine receiving and email saying your pkg will only arrive the 10/12 as it did not make the flight, what was I paying express shipping for pkg could not be delivered within the time frame, how is it possible that my daughter who ordered the same day and not even express shipping already received her pkg with Buffalo???