DK
Denise K
1 reviews | Active since Nov 2022
11 Jan 2024, 16:39
Worse Service every
I can not even give them one star, as they have the worst Service that I have ever come across. Parcel was send from China to my client in Namibia in November last year still this parcel is stuck at custom clearance, you can not get hold of anyone to help you. We have send numerous emails and I have contacted them everyday this last week and still no response. I can not see how they can have any clients with this poor service and this is not the first time this is happening to my company.
I will not recommend them to anyone at all.
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Replies (2)
Fedex Express's replyOfficial
12 Jan 2024, 07:12Thank you for taking the time to write about your experience that you have had with FedEx. We will ensure that our team members receive the recognition they duly deserve. Kind regardsResolution desk
Fedex Express's reply12 Jan 2024, 07:12
Official
Thank you for taking the time to write about your experience that you have had with FedEx. We will ensure that our team members receive the recognition they duly deserve. Kind regardsResolution desk
DK
Denise K's updateReviewer Update
25 Jan 2024, 16:29 Worse Service everGoodday I logged a complaint on the 11of January about a parcel that was send from China and it is stuck at Customs Namibia since November 2023. It is another 11 days and no resolve for the matter. Can one company Service get any worse than it already is. I do not know how Fedex can have any clients with the service rating, it is Absolutely un expectable the service we received. Not a single agent can give us an feedback. Just Really hope we will get our parcel.
DK
Denise K's update25 Jan 2024, 16:29
Reviewer Update
Worse Service everGoodday I logged a complaint on the 11of January about a parcel that was send from China and it is stuck at Customs Namibia since November 2023. It is another 11 days and no resolve for the matter. Can one company Service get any worse than it already is. I do not know how Fedex can have any clients with the service rating, it is Absolutely un expectable the service we received. Not a single agent can give us an feedback. Just Really hope we will get our parcel.