DK
Denise K
1 reviews | Active since Nov 2022
25 Jan 2024, 16:27
Worse Service ever
Goodday
I logged a complaint on the 14 of January about a parcel that was send from China and it is stuck at Customs Namibia since November 2023.
It is another 11 days and no resolve for the matter. Can one company Service get any worse than it already is. I do not know how Fedex can have any clients with the service rating, it is Absolutely un expectable the service we received. Not a single agent can give us an feedback.
Just Really hope we will get our parcel.
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Fedex Express's replyOfficial
26 Jan 2024, 08:20Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our resolution team will make contact with you to resolve this as soon as possible. I trust this is in order. RegardsResolution desk
Fedex Express's reply26 Jan 2024, 08:20
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our resolution team will make contact with you to resolve this as soon as possible. I trust this is in order. RegardsResolution desk