Worse service ever

<p>We recived a shipment on the 17 July 2017 i firstly had to following up to get the invoice so we can pay for duties the guy named Olean Matsiari who always sounded half asleep when ever speaking to him i finally got the document made payment and nothing our stocj is still sitting somwhere between TNT and Fed-ex Olean can not assist i asume his sleeping where ever he is i then started talki to a lady named Dephany and she came across the docs wasnt submitted from TNT has paid so Fed-ex can delivery i call three days later after she told me she will submitted it herself has see can see we have waiting long for the shipment and today she tells me again Oh sorry it wasnt submitted i will do it now and follw-up today is the 3 August already why is the service so bad from such a Global Comapny?</p>