World Famous name being destroyed by SA Subsidary

Total lack of customer orientation:<br> - on asking for assistance for a shipment for repair overseas: I had to ask 4 times the same questions, rephrasing same each time, bu to no avail. Instead of being put in touch with the correct operator I was answered with random text unrelated to my queries ****eracy issue? incompetence? attitude? all of the above?)<br> - I had to lodge a complaint to get attention<br> - not a moment was I contacted by FedEX over the phone for possible clarification