Work avoidance seen like never before

Work aversion on every channel.

In all my years of service, i have never received this level of appalling service. The people that I dealt with clearly avoid doing any sort of work. Helping customers is certainly not a natural orientation. Forced into making two delivery payments awaiting refund patiently. First call agent transfers to their post call survey without any help whatsoever. Second call agent spend almost 10 minutes explaining why she can't help then gives me the wrong email despite repeating it back to her 3 times. Web form to send email no receipt whatsoever. Email sent bounces back. Even reached new lows to reach out to their GM for Africa...no surprise no response yet. I most certainly will not hold my breath. If you can avoid dealing with them please do. Stick to other couriers for your own sanity. Wish there were 0 stars available