Will take Legal Action for Unreliable and ************* Service from TNT/FedEx!!!!

My parcel has been misplaced by Fedex. It left on 04/04/2023 and it is now 11/05/2023. It was supposed to reach Los Angeles from Durban by now but it has now been in transit for 36 Days and the last tracking details showing online were updated on 11/04/2023, and has not been updated since. This parcel has clearly been misplaced or ****** and it is completely misleading on the part of Fedex to not indicate this on their tracking system. We are getting absolutely no help from anyone at Fedex regarding this matter. They just keep forward the mail to other people one way.

First we spoke to Tlou (***) who stated the following: "Please note a case was opened and my colleague will keep in contact with feedback. Hi Wesley, Please investigate and keep the customer updated"

There was no reply and we had to follow up again and finally got a reply from above mentioned Wesley (***). Who said the following: "Searches are still not finalized but at the moment this parcel is not located as yet"

Then (***) rep**** saying: "Please advise with movement of the above shipment last scan in Memphise clearance completed,"

To which wesley (***) responded: "Memphis, was doing a pre-clearance on this parcel. That only data was forwarded to the US." WHAT DOES THIS EVEN MEAN!?!?!

I sent several emails (***, ***, ***, *** and ***) to the following email addresses thereafter and still received no feedback from Wesley, Thamsanqa or Germina(Tlou), which is completely unprofession and unacceptable!!!

Only Merle Croy-Antha (***) rep**** and said: "Good day Sindiswa (***), Trust you are well. Please assist with below TNT claim"

What is this thing of constantly fowarding emails to other people to assist and no one has any positive feedback or any feedback at all? Fedex is absolutely pathetic and I am utterly disapointed with the service I am receiving!

I have even called into TNT/Fedex ***) and spoke to a lady named Amanda. When I gave her the tracking number she was a bit sursprised and asked if it was really sent because there were no updated tracking details showing on her side since 10/04/2023. She asked her ***orker for assistance to which she said she will have to follow up and get back to me. I have received no call back from her.

If Fedex has not found the parcel after 35 days in transit, it is clearly misplaced. STOP BEING SO DISHONEST WITH YOUR CUSTOMERS AND NOT UPDATING TRACKING DETAILS FOR OVER MONTH NOW!!!!