Will FedEx ever do the right thing and process my refund? Not even a Hello Peter review has helped to resolve this issue.

This is my second review regarding the same query. In November 2024, I wrote a review about a refund that FedEx was not processing since 20th Sept 24. They requested all the information again, which was provided. After multiple follow-ups, I was advised, “Please kindly be advised we are waiting for management’s approval regarding the credit/refund.” I have still not received the refund. Today, I followed up again, and despite having shared all the information, the FedEx Resolution Desk is still repeatedly asking for the same information. I fail to understand why they cannot provide an update on the management approval and why they are asking for all the information again.