CV
Clive V
1 reviews | Active since Mar 2009
05 Jul 2021, 12:17
Why do you actually have a phone number if you never bother to answer it?
I telephoned FedEx 7 times in order to get information on a payment I had to make. Their customer care, really customer care?, number , which I telephoned 4 times in a forlorne hope that I may actually get through to someone, is never answered and the head office, which I managed to get through to twice but then was cut off, and the other 3 times they never bothered to answer.
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Replies (3)0
Replies (3)
Fedex Express's replyOfficial
05 Jul 2021, 12:23Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie
Fedex Express's reply05 Jul 2021, 12:23
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie
CV
Clive V's updateReviewer Update
05 Jul 2021, 14:42Thank you FedEx.
Your feedback was virtually instantenous and the problem was sorted.
Your feedback was virtually instantenous and the problem was sorted.
CV
Clive V's update05 Jul 2021, 14:42
Reviewer Update
Thank you FedEx.
Your feedback was virtually instantenous and the problem was sorted.
Your feedback was virtually instantenous and the problem was sorted.
Fedex Express's replyOfficial
05 Jul 2021, 15:31Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie
Fedex Express's reply05 Jul 2021, 15:31
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie