Who's your Bra

Possibly the most unhelpful support desk for overseas packages.

I received an email from a FedEx Clearance Administrator requesting a proforma invoice for goods I had purchased from a Shopify/Etsy store. I explained that these platforms don’t issue proforma invoices, but I did have the purchase confirmation email, which included all relevant details: delivery address, item list, shipping cost, total cost, and payment method.

It took two days to get a reply — only to be told that my documentation wasn’t acceptable. After phoning the person, I was sent an Excel form to fill in with the purchase details, which I completed and returned within minutes. The next day, I was told it was “wrong” because it contained two currencies.

Over the next few days, I had to speak to three different Clearance Administrators, only to be routed back to the same person. By the end of the last call, this individual was casually referring to me as “Bra” — hardly professional.

It has now been three days, and I am still unable to pay Customs Clearance because the staff seem unable to properly handle standard import queries. The process has been slow, unprofessional, and extremely frustrating.