Where on earth is my parcel?

My package arrived at Fedex Cape Town on 05-06-2020. Because it was so late on a Friday I expected it to be delivered the following Monday. I had ordered quite a few things online, all those other orders arrived at Fedex Cape Town AFTER 05-06-2020 but they all arrived on time this week. I still have not received the package that arrived on 05-06-2020. This is becoming an issue because I very urgently need the package that is outstanding.

The agents I spoke to of either tell me it will "arrive soon", "it will be delivered by latest Friday" or they will send a mail to Ops to ensure delivery, today is 10-06-2020 and still no parcel. I also sent an email which I never got a reply on. I do not understand how parcels that arrived after the 5th arrived on time but that parcel is delayed.

I never had issues with Fedex until now. I VERY URGENTLY needed that parcel. Please sort this out Fedex