MM
Motshidisi M
1 reviews | Active since Oct 2013
18 Mar 2020, 14:54
Where is my Parcel?? No one at TNT seems to know
My parcel seems to be either in Hong Kong or Pretoria, I can’t seem to get the right answer. This morning when I tracked my parcel online it says it has landed in OR Tambo, then when I called they said my parcel hasn’t left Hong Kong, I called again someone said it’s in Pretoria then I called again I was told it’s on its way, 4th time calling I’m told it’s still in Hong Kong and not even released yet. However I have made payment for release? This is all in one day. Can someone tell me where is my parcel?
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Fedex Express's replyOfficial
18 Mar 2020, 17:50Hello
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards
Wendisa Mgwebi
Fedex Express's reply18 Mar 2020, 17:50
Official
Hello
Thank you for taking the time to write about the experience that you have had with TNT. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust this is in order.
Regards
Wendisa Mgwebi
MM
Motshidisi M's updateReviewer Update
19 Mar 2020, 15:03It’s been close to 24 hours with no call or response from you, besides this stupid automated response. I’ve been calling your offices several times asking for feedback. I called now to speak to Marie Moloyi to assist and she was extremely rude, didn’t even give me a chance to speak, didn’t even ask for my shipment number or even ask the reason for calling. She has the decency to tell me that she will reply to my email when she gets the chance. I’ve been dealing with TNT for the longest time for my shipments but this time you guys have just lost a customer. I guess it’s because I’m just a little drop in your ocean of clients. I’m behind ****ed. I’m running a business and my business depends on that shipment.
MM
Motshidisi M's update19 Mar 2020, 15:03
Reviewer Update
It’s been close to 24 hours with no call or response from you, besides this stupid automated response. I’ve been calling your offices several times asking for feedback. I called now to speak to Marie Moloyi to assist and she was extremely rude, didn’t even give me a chance to speak, didn’t even ask for my shipment number or even ask the reason for calling. She has the decency to tell me that she will reply to my email when she gets the chance. I’ve been dealing with TNT for the longest time for my shipments but this time you guys have just lost a customer. I guess it’s because I’m just a little drop in your ocean of clients. I’m behind ****ed. I’m running a business and my business depends on that shipment.