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RN
Rory N

1 reviews | Active since Mar 2009

19 Dec 2017, 14:45

What does it take to get a response, TNT?

I have an overseas parcel, which has just arrived in South Africa via your service. I have been trying for two days, to get details as to when delivery can be expected and requested a tax invoice for the VAT - with absolutely no response from you! The "express" part of your name appears to be a misnomer in South Africa....

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Replies (5)
RN
Rory N's update21 Dec 2017, 08:03
Reviewer Update
Now the 21st and still no response, by email or via HP! This parcel landed on Dec 13. Seems TNT are trying very hard to emulate the SA Post Office. You are, in my eyes, a top contended for worst service provider in SA!
RN
Rory N's update22 Dec 2017, 08:23
Reviewer Update
Another 24 hours have gone by and absolutely no word from TNT. If anyone reading this wants to get valuable goods shipped between A and B quickly, don't be foolish and use them. They have no interest in providing a decent service. If still unresolved by end of next week, I will be summonsing the SA MD into the Small Claims Court for the financial inconvenience caused.
RN
Rory N's update02 Jan 2018, 09:25
Reviewer Update
Here I sit, January 2nd and still no parcel. Incompetence or is this the business model?
Fedex Express
Fedex Express's reply02 Jan 2018, 09:50
Official

Dear Rory

Thank you for bringing this to our attention.

Kindly be advised your consignment was stopped by Customs for a physical inspection. The Stops team will be in contact with you shortly.

We would like to apologize for the inconvenience caused. The issue has been raised with the relevant management team.

Customer Service
***

RN
Rory N's update02 Jan 2018, 10:19
Reviewer Update
The term "service" should be removed from your signature as it is patently misleading. The "stop" has been dragging on for over 2 weeks now & the goods are correctly invoiced and duty free. I'm ensuring that the manufacturer/shipper in China has sight of these posts, so that they can re-evaluate their logistics partner when shipping around the world. Let's see how much longer you can frustrate what should have been a fast process. I reserve all my rights.