LN
Lebo N

1 reviews | Active since Aug 2020

04 Aug 2020, 19:01

What a disappointment!

I don't usually go out of my way to write reviews like this, but i have reached my boiling point with FedEx SA. I have been waiting for my express package for a over a month now. Why did I pay so much money for express delivery if it is going to over a month! The package arrived in SA 2 days after being sent out from the UK, i have been waiting weeks on a package that is in their JHB site. I tried to schedule a pick up, since they can't get themselves to deliver. I keep calling the call center, no answer. They don't respond on their chat site, nor do they respond to their emails.

If you are reading this, use another Shipping company. Don't waist your time.

0
Replies (2)
Fedex Express
Fedex Express's reply05 Aug 2020, 00:04
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue.  A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
LN
Lebo N's update07 Aug 2020, 13:08
Reviewer Update
Hi Melanie,

Thanks for quick resolution to my matter.