AO
Alex O

1 reviews | Active since Dec 2023

24 Jul 2025, 07:49

Weak Delivery service and professionalism

My package was stuck at customs... that okay it was sorted after a few days. Now my package has cleared customs BUT I can't get delivery???? Was supposed to come on Tuesday but apparently my address was wrong which is ludicrous. After speaking 5 times to customer care, my package would've been delivered Tuesday, Wednesday and now today??? Every time is a different excuse. 1st it was address and now its because the driver had a "breakdown"? Fedex people always have excuses and it is appalling that TEMU AND WISH have better and quicker service delivery. If i don't get my package this week, I'm personally going to the Johannesburg branch.

1st they cant capture my information correctly and now the driver has problems. I phoned 4 ****** times to make sure they have my information.

0/5 stars

0
Replies (1)
Fedex Express
Fedex Express's reply24 Jul 2025, 09:39
Official
Thank you for sharing your experience with FedEx. We truly value your feedback.Please allow us some time to investigate the matter thoroughly.A member of our resolution team will reach out to assist in resolving this issue.We appreciate your patience and understanding.
Best regards,Resolution Desk