We all make mistakes, it's how we deal with them that makes the difference.

I would just like to say Thanks to Lunga Khoza for the great service I received from her at FedEx. My package was initially delayed due to some customs issues. The issues were cleared up and I paid the duties. I was then supposed to receive my shipment, but for some reason, it was delayed. I called and emailed customer care and was assured that my package would be delivered to me the next day. I was told this everyday, for almost a week. I didn't give up though and kept calling, eventually I got help from Lunga who ensured that I received my package the very next day after I spoke to her. I give Lunga Khoza 5 stars, but some of the people at FedEx on the other hand, let me and Lunga down, hence the 4 stars. I wish her all the best, she is a definite keeper. I would pouch her, but that would be *********, lol. Everybody makes mistakes, so I understand. I just hope that the other people from FedEx can review this and maybe even take her as an example and emulate it.