WARNING: Avoid FEDEX SOUTH AFRICA COURIERS!

WARNING: Avoid FEDEX SA - No Accountability, No service, No response on Emails, No refund

On 05 June 2025, i accidentally made a double payment to FEDEX for my Shein shipment order. I reported the error immediately, submitted every requested document, and followed up repeatedly.

Months later, my refund has still not been paid. Instead of resolving the matter, FEDEX sends generic automated replies claiming they will pay after 21 days. FEDEX initially told me I must wait 21 days for my refund. That period expired long ago, yet there has been no payment, no meaningful communication, and no accountability.

In my experience, this has proven to be the MOST INEFFECTIVE, UNRESPONSIVE, AND POORLY MANAGED COURIER COMPANY I HAVE EVER DEALT WITH! A global brand of this size should not treat customers with such disregard.

I will now escalate this matter to consumer protection authorities, courier regulators, and legal channels to recover my funds plus cost. I urge others to think carefully before trusting FEDEX SOUTH AFRICA with their money or their shipments.

Louise Coetzee