Waiting for shipment

I have a shipment coming from Hong Kong and for the past three days I was told that the shipment is on its way to SA. Today I found out that my shipment will only leave Hong Kong 4 days from now because of the airplane that is experiencing technical problems. That means that my shipment will be stuck in China for 10 days before it moves. <br> If the plane had no technical problems I would have my shipment today. Why must the customer suffer because of this? Why is this my problem? Why do my shipment get delayed for a week? Is there not another plane that TNT can use to deliver my shipment? And why was I given false information everyday that my shipment is coming?<br> I tried to complain but was told that the supplier of the shipment must complain. I am the customer. I pay the bill so why am I not allowed to complain?<br> I do not feel taken care of as a customer. I just want my shipment and then I promise TNT that I will never bother them again. I will find another courier service. I lose money every single day I do not have my shipment but it does not look like TNT cares about that. I am just a waybill number that gets tossed aside for 10 days.