Waiting and begging for help and assistance.

I'm literally begging FedEx to help me with a delivery from China to South Africa however I need to create an account. I do so only to be told the system isn't working properly the account number is incorrect, please email my info through so an account can be created which I then do. I am then told I don't need an account for this type of delivery. There is a back and forth exchange between fed ex sa where the agent is asking another agent why I need an account number for my request, neither one responds to the other, I try to intervene and ask again for help but no one responds initially I did get a response from Merle and Thembesile but now nothing. I've been asking for help since the 11th of May. Please could someone help me. I just need some items shipped why do you guys make this a complex process for a one time delivery. I'm again asking if anyone out there could please possibly help me!!!