HE
Henno E
1 reviews | Active since Jun 2015
11 Apr 2025, 10:18
VIRTUAL ASSISTANT USELESS
So frustrating when calling Fedex.
1
Fedex don't have their landline number published on their Website
2
Virtual Assistant is useless and very very very very very very frustrating to deal with.
3
RATING ZERO!!!
Helpful (0)
Replies (8)0
Replies (8)
Fedex Express's replyOfficial
11 Apr 2025, 10:20Thank you for sharing your experience with FedEx. We truly value your feedback.Please allow us some time to investigate the matter thoroughly.A member of our resolution team will reach out to assist in resolving this issue.We appreciate your patience and understanding.
Best regards,Resolution Desk
Best regards,Resolution Desk
Best regards,
Fedex Express's reply11 Apr 2025, 10:20
Official
Thank you for sharing your experience with FedEx. We truly value your feedback.Please allow us some time to investigate the matter thoroughly.A member of our resolution team will reach out to assist in resolving this issue.We appreciate your patience and understanding.
Best regards,Resolution Desk
Best regards,Resolution Desk
Best regards,
HE
Henno E's updateReviewer Update
11 Apr 2025, 10:37Nothing to Investigate - USELESS VIRTUAL ASSISTANT - take it OFF!!!!
HE
Henno E's update11 Apr 2025, 10:37
Reviewer Update
Nothing to Investigate - USELESS VIRTUAL ASSISTANT - take it OFF!!!!
Fedex Express's replyOfficial
11 Apr 2025, 12:10Dear Henno,
Thank you for confirming your query.
We appreciate your patience throughout this process and apologize for any inconvenience you experienced. As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns. We are committed to ensuring a seamless experience for you at every step.
Our system is globally integrated, so we cannot remove the IVA and automation. When tracking a shipment or processing a pickup, you will need to go through the entire IVA before being given the option to speak to an agent. However, for more complex issues such as requiring an invoice, disputing charges, delivery problems, or customs clearance, you will be connected directly to an agent.
Thank you for choosing FedEx
Best regards,Resolution Desk
Thank you for confirming your query.
We appreciate your patience throughout this process and apologize for any inconvenience you experienced. As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns. We are committed to ensuring a seamless experience for you at every step.
Our system is globally integrated, so we cannot remove the IVA and automation. When tracking a shipment or processing a pickup, you will need to go through the entire IVA before being given the option to speak to an agent. However, for more complex issues such as requiring an invoice, disputing charges, delivery problems, or customs clearance, you will be connected directly to an agent.
Thank you for choosing FedEx
Best regards,Resolution Desk
Best regards,
Fedex Express's reply11 Apr 2025, 12:10
Official
Dear Henno,
Thank you for confirming your query.
We appreciate your patience throughout this process and apologize for any inconvenience you experienced. As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns. We are committed to ensuring a seamless experience for you at every step.
Our system is globally integrated, so we cannot remove the IVA and automation. When tracking a shipment or processing a pickup, you will need to go through the entire IVA before being given the option to speak to an agent. However, for more complex issues such as requiring an invoice, disputing charges, delivery problems, or customs clearance, you will be connected directly to an agent.
Thank you for choosing FedEx
Best regards,Resolution Desk
Thank you for confirming your query.
We appreciate your patience throughout this process and apologize for any inconvenience you experienced. As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns. We are committed to ensuring a seamless experience for you at every step.
Our system is globally integrated, so we cannot remove the IVA and automation. When tracking a shipment or processing a pickup, you will need to go through the entire IVA before being given the option to speak to an agent. However, for more complex issues such as requiring an invoice, disputing charges, delivery problems, or customs clearance, you will be connected directly to an agent.
Thank you for choosing FedEx
Best regards,Resolution Desk
Best regards,
HE
Henno E's updateReviewer Update
11 Apr 2025, 12:12YOUR VIRTUAL ASSISTANT SUCKS!!!
YOUR GLOBAL SYSTEM SUCKS!!!!!
NOT A USER FRIENDLY SYSTEMS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
YOUR GLOBAL SYSTEM SUCKS!!!!!
NOT A USER FRIENDLY SYSTEMS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
HE
Henno E's update11 Apr 2025, 12:12
Reviewer Update
YOUR VIRTUAL ASSISTANT SUCKS!!!
YOUR GLOBAL SYSTEM SUCKS!!!!!
NOT A USER FRIENDLY SYSTEMS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
YOUR GLOBAL SYSTEM SUCKS!!!!!
NOT A USER FRIENDLY SYSTEMS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
HE
Henno E's updateReviewer Update
11 Apr 2025, 12:14I can't reach you DIRECTLY!!!!! AS FOR YOUR STUPID VIRTUAL ASSISTANT!!!!!!!
HOW DO I REACH YOU DIRECTLY VIA TELEPHONE???!!!!!!
HOW DO I REACH YOU DIRECTLY VIA TELEPHONE???!!!!!!
HE
Henno E's update11 Apr 2025, 12:14
Reviewer Update
I can't reach you DIRECTLY!!!!! AS FOR YOUR STUPID VIRTUAL ASSISTANT!!!!!!!
HOW DO I REACH YOU DIRECTLY VIA TELEPHONE???!!!!!!
HOW DO I REACH YOU DIRECTLY VIA TELEPHONE???!!!!!!
HE
Henno E's updateReviewer Update
11 Apr 2025, 12:16 It is a pathetic system!!!!!!!!!!!! Annoying!!!!!!!!!! Irritating!!!!!!!!! Frustrating!!!!!!!!!!!!!! AND NOT USER FRIENDLY!!!!! I will write WEEKLY a bad review on Hellopeter until you resolve this matter! IT IS NOT USER FRIENDLY AT ALL!!!!!!!!!!!! ADDRESS THIS WITH SENIOR MANAGEMENT OR THE OWNER OF FEDEX --- AS IT SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
IT DOESN"T WORK PROPERLY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
REMOVE THE VIRTUAL ASSISTANT!!!!!
IT DOESN"T WORK PROPERLY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
REMOVE THE VIRTUAL ASSISTANT!!!!!
HE
Henno E's update11 Apr 2025, 12:16
Reviewer Update
It is a pathetic system!!!!!!!!!!!! Annoying!!!!!!!!!! Irritating!!!!!!!!! Frustrating!!!!!!!!!!!!!! AND NOT USER FRIENDLY!!!!! I will write WEEKLY a bad review on Hellopeter until you resolve this matter! IT IS NOT USER FRIENDLY AT ALL!!!!!!!!!!!! ADDRESS THIS WITH SENIOR MANAGEMENT OR THE OWNER OF FEDEX --- AS IT SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
IT DOESN"T WORK PROPERLY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
REMOVE THE VIRTUAL ASSISTANT!!!!!
IT DOESN"T WORK PROPERLY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
REMOVE THE VIRTUAL ASSISTANT!!!!!
HE
Henno E's updateReviewer Update
11 Apr 2025, 12:21 VIRTUAL ASSISTANT USELESSSo frustrating when calling Fedex.
1
Fedex don't have their landline number published on their Website
2
Virtual Assistant is useless and very very very very very very frustrating to deal with.
3
RATING ZERO!!!
1
Fedex don't have their landline number published on their Website
2
Virtual Assistant is useless and very very very very very very frustrating to deal with.
3
RATING ZERO!!!
HE
Henno E's update11 Apr 2025, 12:21
Reviewer Update
VIRTUAL ASSISTANT USELESSSo frustrating when calling Fedex.
1
Fedex don't have their landline number published on their Website
2
Virtual Assistant is useless and very very very very very very frustrating to deal with.
3
RATING ZERO!!!
1
Fedex don't have their landline number published on their Website
2
Virtual Assistant is useless and very very very very very very frustrating to deal with.
3
RATING ZERO!!!
Fedex Express's replyOfficial
11 Apr 2025, 12:34Dear Henno,
Thank you for confirming your query.
We appreciate your patience throughout this process and apologize for any inconvenience you experienced. As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns. We are committed to ensuring a seamless experience for you at every step.
Our system is globally integrated, so we cannot remove the IVA and automation. When tracking a shipment or processing a pickup, you will need to go through the entire IVA before being given the option to speak to an agent. However, for more complex issues such as requiring an invoice, disputing charges, delivery problems, or customs clearance, you will be connected directly to an agent.
Thank you for choosing FedEx
Best regards,Resolution Desk
Thank you for confirming your query.
We appreciate your patience throughout this process and apologize for any inconvenience you experienced. As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns. We are committed to ensuring a seamless experience for you at every step.
Our system is globally integrated, so we cannot remove the IVA and automation. When tracking a shipment or processing a pickup, you will need to go through the entire IVA before being given the option to speak to an agent. However, for more complex issues such as requiring an invoice, disputing charges, delivery problems, or customs clearance, you will be connected directly to an agent.
Thank you for choosing FedEx
Best regards,Resolution Desk
Best regards,
Fedex Express's reply11 Apr 2025, 12:34
Official
Dear Henno,
Thank you for confirming your query.
We appreciate your patience throughout this process and apologize for any inconvenience you experienced. As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns. We are committed to ensuring a seamless experience for you at every step.
Our system is globally integrated, so we cannot remove the IVA and automation. When tracking a shipment or processing a pickup, you will need to go through the entire IVA before being given the option to speak to an agent. However, for more complex issues such as requiring an invoice, disputing charges, delivery problems, or customs clearance, you will be connected directly to an agent.
Thank you for choosing FedEx
Best regards,Resolution Desk
Thank you for confirming your query.
We appreciate your patience throughout this process and apologize for any inconvenience you experienced. As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns. We are committed to ensuring a seamless experience for you at every step.
Our system is globally integrated, so we cannot remove the IVA and automation. When tracking a shipment or processing a pickup, you will need to go through the entire IVA before being given the option to speak to an agent. However, for more complex issues such as requiring an invoice, disputing charges, delivery problems, or customs clearance, you will be connected directly to an agent.
Thank you for choosing FedEx
Best regards,Resolution Desk
Best regards,