MK
Morne K
1 reviews | Active since May 2021
27 Aug 2021, 18:07
Very very poor service!!!!!!!!
I am awaiting an International package, and have been requested by Fedex to provide proof of purchase, which I did. Then they requested a detailed description of the item, which I did. The value of the item being imported is R700 ZAR. They now want me to sign a document saying the value of the item is more than R2000 ZAR, and I must pay R1200 import duty on it? Package was due two weeks ago but this backwards and forward emails has now delayed it significantly.
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Fedex Express's replyOfficial
28 Aug 2021, 01:56Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible . I trust this is in order. Kind Regards Leigh
Fedex Express's reply28 Aug 2021, 01:56
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible . I trust this is in order. Kind Regards Leigh