Very, very bad service
<p>I made an expensive purchase for my wife as a birthday present and it was couriered to me via FedEx Express. 4 days after the purchase I made an enquiry to the supplier to get the tracking or waybill number to track the progress on delivery. Only to find on FedEx's website that the delivery was made the day before in another city and province(Johannesburg Gauteng) to a person totally unknown to me. Only a name was available "Mpilo". No ID or contact number. My location Kriel in Mpumalanga.</p> <p> </p> <p>I emailed the supplier again to find out if the wrong waybill number was given to me only to find that it was correct. I then phoned and emailed various persons at FedEx only to get a "we will call you back in 30min" or "cantact you later today" and just never called again.</p> <p> </p> <p>I did get one call from FedEx saying that my parcel might have been dropped at the Takealot depo in Johannesburg but the call back to confirm the parcel wareabouts never happened.</p> <p> </p> <p>Up to now still no resolve to the location of my parcel.</p> <p>I never received a delivery schedule or delivery complete notification and I'm sure that expensive parcels can't be given to anyone especially not if that person has a different name than on the delivery note. </p> <p> </p> <p> </p>
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
It has been four days after my previous post and still no real resolve to the matter. It seems that my parcel is lost or even worse... ******. I have not been given any proof that my parcel is still in possession by anyone. And now to make matters worse the item looks to be irreplaceable due to no stock availability from the supplier.
I have never had such a bad experience from any courier sevice. I would recommend FedEx Express to no one. I have stated my urgency of delivery and the value of the product I bought. One would expected to be kept up to date with any progress or problems.
It has been four days after my previous post and still no real resolve to the matter. It seems that my parcel is lost or even worse... ******. I have not been given any proof that my parcel is still in possession by anyone. And now to make matters worse the item looks to be irreplaceable due to no stock availability from the supplier.
I have never had such a bad experience from any courier sevice. I would recommend FedEx Express to no one. I have stated my urgency of delivery and the value of the product I bought. One would expected to be kept up to date with any progress or problems.
My parcel was found and delivery was made successful. Thank you staff at FedEx Express who never stopped seaching for my parcel, found it and delivered it to me as promised. Your efforts are very much appreciated my me and I am now a happy customer.
My parcel was found and delivery was made successful. Thank you staff at FedEx Express who never stopped seaching for my parcel, found it and delivered it to me as promised. Your efforts are very much appreciated my me and I am now a happy customer.