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Cheryl C
1 reviews | Active since Jun 2021
30 Jun 2021, 14:39
Very disappointing service from FedEx South Africa.
If you don’t want to receive your parcel then choose FedEx. It’s almost 6 months now since my parcel was shipped. Calling and emailing does not even help because they will either ignore your emails or just toss your calls from one office to another because “no one knows what's going on on and they will check and update you.” Don’t even bother escalating to the managers because them too will ignore your calls! Anyway how do I get a refund or compensation for my parcel?
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Replies (2)
Fedex Express's replyOfficial
30 Jun 2021, 14:43Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible . I trust this is in order.
Regards
Leigh
Regards
Leigh
Fedex Express's reply30 Jun 2021, 14:43
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible . I trust this is in order.
Regards
Leigh
Regards
Leigh
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Cheryl C's updateReviewer Update
03 Aug 2021, 08:02Matter still not resolved a month later and again 1 email from Valdemiro promising update and no more replies there after. After 7 months, I would like a refund for my parcel.
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Cheryl C's update03 Aug 2021, 08:02
Reviewer Update
Matter still not resolved a month later and again 1 email from Valdemiro promising update and no more replies there after. After 7 months, I would like a refund for my parcel.