Very Disappointed

I ordered a laptop through Incredible Connections and the delivery was to be done by Fedex SA. The laptop was picked on time from Centurion and was expecting the delivery to be done with 2-5 days. However, my delivery never came through and upon enquiry, i was informed that my parcel had "disappeared" and could not be tracked. Unfortunately, i had travelled from far to be able to pick the laptop in Midrand and take it back with me. I did not manage to do this because the laptop "disappeared". I could not believe that such a thing could happen for a courier company like Fedex. Apparently they suspect that one of their employees went into the storeroom and stole the laptop and they were going to investigate and check cameras and see what had exactly happened. What really disappointed me was the lack of empathy from the Fedex team in Midrand. I called endless times trying to track laptop and each time was taken from pillar to corner. I would be asked to hold the line for a long period without a clear answer. I spoke to the Manager by the name of Sheldon whose response was basically to say such things happen and there is nothing they could do except conduct an investigation. And no empathy at all on my situation since i had travelled to be able to pick my laptop in Midrand. I ended up going back without the laptop which i understand was later replaced but I am still to find time to travel again and pick it. I have never seen such a lack of professionalism. Even up to today, i have not received an official apology for this mishap!