Vanessa Christine Vorster

After ordering goods from China, I received an invoice for tax and duty costs. I made the payment of R310 rand and contacted the lady at FedEx express named Vanessa Christine Vorster and told her that I've just made the payment of R310 and she asked for the tracking number. However, I was unsure about the tracking number and decided not to contact Vanessa Christine Vorster again because she was rude and unprofessional. I assumed that FedEx can track my payment using the reference I used on proof of payment for the funds that are already paid. To make a long story short, this morning I received a handover notice from debt collectors for an amount I've already paid. This will have an effect on credit record because of bad client care and administration done by Vanessa Christine Vorster.