Valdo. The man, the myth, the legend.

I just need to take the time to publicly thank Valdo for the unbelievable service I've received from him. In a world where poor customer service is generally expected, it was actually a shock to receive such immaculate service.

I called FedEx to enquire about an error on my parcel tracking, and was extremely fortunate be put through to Valdo. His positive attitude, willingness to assist, and amazing sense of humor has left me feeling like we're friends!

Even though he had already resolved my issue, he went above and beyond to keep me updated on my shipment. Something that is unheard of these days.

FedEx, please look after Valdo as he is a valuable asset to your business!

Valdo, thank you again for your help. I hope we cross paths again :-)