KF
Khosi F

1 reviews | Active since Aug 2021

30 Aug 2021, 11:27

Valdemiro Macome

May I just say that Valdo has been such a pleasure to work alongside when I have anything to do with Fedex, and more often that not I am dealing with Fedex. He goes above and beyond to ensure that everything he touches turns to gold. I know I can rely on him with any of the information I send him. Furthermore, he actually gets back to me with updates whether in or out of his control. Do give this young man a raise. Fedex is really blessed to have him as one of his customer representatives. To further add I do deal with Fedex Germany as well, and their lacklustre customer service is absolutely shocking, how does one wait for 10 – 14 days to receive their invoice? The most recent query I have had has not been resolved and this is going on over a month ☹ If I could split Valdo into two to handle my entire dealings with Fedex, I honestly would. Fedex Germany really needs to look into their service delivery.

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Replies (1)
Fedex Express
Fedex Express's reply30 Aug 2021, 11:45
Official
Thank you for taking the time to write about the experience that you have had with FedEx. We will ensure that our team members receive the recognition they duly deserve.

Regards 
Brenda