EN
Eugene N
1 reviews | Active since Jun 2025
30 Jul 2025, 09:22
Utterly Appalling Customer Service
I sent a clear description of my situation, yet no one bothered to read it properly. Rather than examining the details, your team seized on the first half-baked notion that popped up and flung it back at me, presumably hoping I’d go away. It didn’t answer my question—nowhere near. Frankly, I expected better than this slipshod, box-ticking response.
Helpful (0)
Replies (6)0
Replies (6)
Fedex Express's replyOfficial
30 Jul 2025, 09:28Thank you for sharing your experience with FedEx. We truly value your feedback.Please allow us some time to investigate the matter thoroughly.A member of our resolution team will reach out to assist in resolving this issue.We appreciate your patience and understanding.
Best regards,Resolution Desk
Best regards,Resolution Desk
Best regards,
Fedex Express's reply30 Jul 2025, 09:28
Official
Thank you for sharing your experience with FedEx. We truly value your feedback.Please allow us some time to investigate the matter thoroughly.A member of our resolution team will reach out to assist in resolving this issue.We appreciate your patience and understanding.
Best regards,Resolution Desk
Best regards,Resolution Desk
Best regards,
EN
Eugene N's updateReviewer Update
30 Jul 2025, 09:31Thank you for you speedy response. Please ask the team to continue communications with me through ***
EN
Eugene N's update30 Jul 2025, 09:31
Reviewer Update
Thank you for you speedy response. Please ask the team to continue communications with me through ***
Fedex Express's replyOfficial
30 Jul 2025, 09:50Dear Eugene, Thank you for your response. I’m currently working with the Operations team to confirm the exact delivery location of this shipment.In the meantime, I kindly request that you liaise directly with me going forward. I’ll ensure you’re kept updated on any developments. Thank you for your cooperation
Best regards,
Fedex Express's reply30 Jul 2025, 09:50
Official
Dear Eugene, Thank you for your response. I’m currently working with the Operations team to confirm the exact delivery location of this shipment.In the meantime, I kindly request that you liaise directly with me going forward. I’ll ensure you’re kept updated on any developments. Thank you for your cooperation
Best regards,
Fedex Express's replyOfficial
30 Jul 2025, 12:38Dear Eugene,Thank you for confirming that your query has been resolved
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk
Best regards,
Fedex Express's reply30 Jul 2025, 12:38
Official
Dear Eugene,Thank you for confirming that your query has been resolved
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk
We appreciate your patience throughout this process and apologize for any inconvenience you experienced.As your primary point of contact at FedEx, we encourage you to reach out to us directly for any future needs or concerns.We are committed to ensuring a seamless experience for you at every step.
If you are satisfied with the resolution, I would be grateful if you could share your positive experience on Hellopeter. Your feedback is invaluable in helping us maintain and improve our service.
Thank you for choosing FedEx.
We look forward to serving you again.
Kind regardsResolution desk
Best regards,
EN
Eugene N's updateReviewer Update
01 Aug 2025, 05:30I must say, the Resolution Desk has been absolutely amazing. They grasped my issue straightaway and put it right in no time. It’s a shame one has to take to Hellopeter or X to get noticed, but credit where it’s due: the team lived up to their name and handled everything with first-class professionalism. Bravo, Resolution Desk. Many thanks indeed!
EN
Eugene N's update01 Aug 2025, 05:30
Reviewer Update
I must say, the Resolution Desk has been absolutely amazing. They grasped my issue straightaway and put it right in no time. It’s a shame one has to take to Hellopeter or X to get noticed, but credit where it’s due: the team lived up to their name and handled everything with first-class professionalism. Bravo, Resolution Desk. Many thanks indeed!
Fedex Express's replyOfficial
01 Aug 2025, 08:20Dear Eugene, it is my pleasure, i am glad we were able to assist get the query resolved.
Best regards,
Fedex Express's reply01 Aug 2025, 08:20
Official
Dear Eugene, it is my pleasure, i am glad we were able to assist get the query resolved.
Best regards,