Utter Disbelieve at Poor Customer Service

You cannot reach Fedex Express via telephone, it either rings and no one picks up or the lines just drop - the one time you do manage to get hold of an operator the line is so bad the call gets ended. I have send numerous emails to find out the status of the parcel, of which include 10-12 Fedex employees - no one has the decency to contact or just reply with a one liner. Absolutely shocking! As a business we will not be making use of them as a service provider going forward.