BP
Brendan P

1 reviews | Active since Aug 2011

18 Nov 2020, 10:18

Using Covid-19 as an excuse for everything

I just want to congratulate the South African Fedex Team for being the most *********** courier on the continent. Its pathetic to say the least when you cant get hold of a customer care representative because of everyone is working remotely in the comfort of their own homes. So let me list the bunch of useless (and should be dismissed) individuals at Fedex South Africa that have no interest answering emails (as the only form of communication available) to resolve a simple matter of a credit note and the offset payment of a vat and duties invoice for a shipment. No responses via email, not even a return phone call. WELL DONE FEDEX SA, WE WILL NOT USE YOU AGAIN! Here are the salaried individuals that get paid to be completely USELESS! Wayne Snyman Bradley Johnson Daleen Smith Sanjeen Lutchman Mandla Armstrong Ndamase Donald Malebe Ofentse Mogotsi Ahmed Zaid Ebrahim Sophie Nkhabelane Sipho Malindi

0
Replies (3)
Fedex Express
Fedex Express's reply18 Nov 2020, 10:21
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue.  A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.

Regards 
Brenda 
BP
Brendan P's update18 Nov 2020, 10:24
Reviewer Update
Based on your response I will be adding you to the useless and *********** list as well.
BP
Brendan P's update18 Nov 2020, 10:27
Reviewer Update
Nice to see that your generic response can be edited for the correct response on the fly.
Unfortunately I dont have that privilege...