TN
Tinashe N
1 reviews | Active since Aug 2020
05 Aug 2020, 14:08
Useless service and no value for money to use Fedex
I have a packaging stuck in customs Since 24/07/2020 and according to their site they don’t have details to clear which I have emailed and even made a call. So change in status and no response to emails on when package will b cleared. Call Centre phones are not being answered. Frustrating
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Replies (2)
Fedex Express's replyOfficial
05 Aug 2020, 14:51Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie
Fedex Express's reply05 Aug 2020, 14:51
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible. I trust that this is in order.
Regards,
Melanie
Regards,
Melanie
TN
Tinashe N's updateReviewer Update
11 Aug 2020, 11:29Thank you for the response above. I have seen release from customs but it’s almost another week and no sight of my package or communication from your management team as suggested. I reached out to your team via email again to find out delivery date but still now response.
TN
Tinashe N's update11 Aug 2020, 11:29
Reviewer Update
Thank you for the response above. I have seen release from customs but it’s almost another week and no sight of my package or communication from your management team as suggested. I reached out to your team via email again to find out delivery date but still now response.