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aB
andre B

1 reviews | Active since Nov 2016

19 Dec 2019, 10:13

Useless service

Ordered something at takealot was supposed to be delivered by FedEx their subcontracting courier delivered it at wrong addres. It know almost two weeks and FedEx have not responded to tekealot inquiry that it wasn't delivered to correct customer. They delivered it to a street as same name as mine but different area. The customer they delivered it too said they have send it to takealot. Takealot said their should be wable if it was picked up there. No one is taking responsibility this caused more that 500 cell phone calls to understand and investigate mysself

0
Replies (3)
Fedex Express
Fedex Express's reply19 Dec 2019, 10:14
Official
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management teal will make contact with you directly to resolve this as soon as possible . I trust this is in order.

Regards
Leigh
aB
andre B's update19 Dec 2019, 10:54
Reviewer Update
I doubtful that you will be correcting this soonest. Soon as possible before Christmas?
Fedex Express
Fedex Express's reply23 Dec 2019, 14:38
Official
 Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management teal will make contact with you directly to resolve this as soon as possible . I trust this is in order.

Regards
Leigh