JW
Jason W
1 reviews | Active since Oct 2017
15 Dec 2018, 10:04
Useless Customer Service
Terrible customer service! I bought some stuff from Takealot and got an SMS saying that I can expect delivery on Friday the 14th before 5pm. By 4pm I did not receive it. I get hold of Takealot only to find out that it has been delayed in Cape Town by Fedex. You would think that they would let Takealot or myself know that there is a delay and I won't be getting my order, but no. I waited the whole day for nothing. Wasted a day because your staff does not have the common courtesy to let paying customers know that there is a delay. You guys are useless in every aspect!!!
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Fedex Express's replyOfficial
18 Dec 2018, 10:13 Hello
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Best regards,
Fedex Express's reply18 Dec 2018, 10:13
Official
Hello
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.
Regards,
Tamryn Collinge
Best regards,