Useless

TNT split a shipment that was being sent to me into 2 deliveries when it was meant to be one shipment relating to one commercial invoice. Then requested me to pay duties on the full invoice TWICE. The amount of headache this has caused with customs and had my stock sit at customs has cost my business a ridiculous amount in the most difficult year for small businesses to start. I had to go to the airport to do a physical inspection with SARS because that was messed up too. While there- some stock is now missing. then suddenly sars wants to charge a R20000 penalty for the wrong origin which makes no difference to the duty that was paid and is clearly being charged because SARS thinks we tried to trick the system but in fact, it was TNT's incompetence. TNT offered to absorb the cost of the wrong origin before the amount was R20000, now suddenly I must pay it, which I refused. Then they tried to claim it from my supplier. Then I got an email saying I need to pay R5900 in penalties and my shipment will be delivered. I did this immediately just to be DONE with this headache. I got an email saying payment received and delivery will be done. I breathed a sigh of relief to just not have to deal with this anymore. 3 days later and no delivery so I phone the call center. It is still being held by customs and there is still an amount being disputed. So this has not been solved at all and I am R6000 cashflow less on top of the R22000 already paid- just for my stuff to sit there for 7 months. Did I mention in the worst economic year for small businesses of all time????????????? This is disgusting and could sink small businesses like mine. Tracking number ***- Vusimuzi has been dealing with the case. Marie Moloyi sent me the latest invoice for R5900 and said my stock will be delivered.

PLEASE GET A SUPERVISOR TO PHONE ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!