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Carol-Anne De Olim

1 reviews | Active since Apr 2014

30 Oct 2018, 16:33

Untruthful representation

Apart from the false information about where the pick up was done and the date it was done I am wondering if all 3 boxes will arrive at Loot and if some or all will not just disappear. I mean if you can falsify the pick up location and date - then what else are you capable of???

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Replies (2)
Fedex Express
Fedex Express's reply30 Oct 2018, 16:36
Official

Hello

Thank you for taking the time to write about the experience that you have had with FedEx. Please allow us a short while to investigate the circumstances around this issue. A member of our management team will make contact with you directly to resolve this as soon as possible.
I trust this is in order.

Regards,

Tamryn Collinge

Best regards,

CDO
Carol-Anne De Olim's update31 Oct 2018, 15:24
Reviewer Update
Imagine my suprise when I started tracking this parcel and saw that Kimberley stated that the parcel was not collected on the shipment date. This is a very unsettling as this was collected on the 25/10/2018. Loot and I worked together to ensure the speedy return of this parcel and your Upington branch did their bit to ensure that it was picked up timely. Only to have the ball dropped by Kimberley with bad service and lies. The collection was authorized on Wednesday 24/10/2014 by loot. I have the email from Loot to prove this. And still this parcel shows it is in Kimberley. Now this is way past my 7 day return grace period and I will not suffer a financial loss due to your company's shoddy service!!! I will hold you responsible for any loss I suffer due to your lack of service!!!