Unresponsive FEDEX customer service!!!

FEDEX Express was used for a parcel from Thailand to South Africa - the items - all motorcycle spares that use the SA Customs Commodity Code: 8714.93. FEDEX's employee (Hanzel Botes) for some reason decided to split the various motorcycle spares into incorrect commodity codes, which incorrectly then had import duties and VAT added. On 7th October 2024 - I filed a complaint for a refund - to which I was asked to complete certain forms and provide information proving the code was incorrect - this I did with a copy of the Tariff codes.

I have since asked for a response from FEDEX on 10th October, 31st October and again on 11th November, copying in Customer service as well as management and have not received a single acknowledgement from ANYONE at FEDEX Express.

I'm really disillioned as we used EMS and DHL and have never had this issue before... first & last time using FEDEX